Add to cart or ATC conversion rates are typically around double those of E-commerce conversion rate. They are calculated by dividing the number of add-to-cart event by the number of visitor sessions. There is less...
Digital experiences
Dave ChaffeyConversion rate
Conversion rate is almost a self-explanatory term, but when benchmarking conversion, it’s important to consider the denominator. Are you dividing sales by number of unique visitors or visitor sessions? In Google...
Multichannel selling techniques
7 digitally mediated selling techniques that can boost conversion rate Despite the growth in importance in digital channels to inform buying decisions, there are many more complex, higher-value products for which human...
Website macro and micro-conversions
Macro and micro-conversions are terms popularized by Google digital marketing evangelist Avinash Kaushik. He uses this visual to explain that typically overall macro-conversion rates are low, typically around 2%...
Website design patterns
Design patterns are a really strong technique for creating more effective user experiences, but I don’t hear them discussed so much by marketers. I think this is a missed opportunity since identifying design...
Website personalization
You’ll know that Amazon’s personalization was some of first used on the web, but today, personalization is an option that is available to all types of business websites, although retailer personalization is still tends...
Real-time digital marketing
Real-time marketing Gartner identified real-time marketing as one of its latest hype cycle trends. They define it as follows: “Real-time marketing describes an organization’s ability to interpret and respond...
Personification in marketing
Personification has been promoted by industry analyst Gartner since 1995 as an approach where improved relevance can be delivered by providing segment-based communications. This is distinct from 1:1 communications based...
Website heatmapping
3 tools for creating website heatmaps There are really useful tools available that record the location of clicks and mouse movements using Javascript. These are great for showing the popularity of different navigation...
