Dave Chaffey
IT analyst Gartner defines Digitalisation as ‘The use of digital technologies to change a business model and provide new revenue and value-producing opportunities; it is the process of moving to a digital...
Helping marketing professionals and students learn the power of integrated digital marketing since 1997
Learn about digital marketing models and create digital marketing plans using the templates we've created on Smart Insights.
Digital marketing trends articles
Book support
To support lecturers and students using my textbooks I've created book support pages on Smart Insights covering recommended books, videos, lecturer resources and slides.
Digital marketing glossary
Digital strategy
According to my article defining digital strategy on Smart Insights, A digital strategy defines an organization’s priority initiatives for future investment in digital technology to make a business more competitive by...
Digital marketplace analysis and mapping
Digital marketplace analysis is a recommended activity during situation analysis to create a digital marketing strategy. It involves reviewing customer journeys for different B2B or B2C personas as they go through the...
Metaverses
Online worlds where people can game, work and communicate in a virtual environment, typically supported by VR headsets, chat and video. This term came to prominence for me and many when Mark Zuckerberg of Facebook...
Direct to customer business model
The Direct-to-customer (D2C) model is enabled by digital disruption. It involves brands communicating their proposition and, in some cases delivering their services, direct to customers via digital media channels such...
Social media listening and social media monitoring (SMM)
Social media intelligence processes for reviewing brand mentions, market keywords and sentiment for a business and its competitors in social media and online publishers. Services include: Talkwalker (includes free...
