Dave ChaffeyBrian Solis of analyst Altimeter defines digital transformation as :
“The evolving pursuit of innovative and agile business and operational models — fueled by evolving technologies, processes, analytics, and talent — to create new value and experiences for customers, employees, and stakeholders”.
This succinctly explains the types of changes needed and their goals. Compare this to our Smart Insights definition shows a similar focus on people, process and technologies.
“A staged programme of organizational improvements to business models, People, Process and Technologies used for integrated digital marketing in order to maximize the potential business contribution of digital technology, data and media.”
Our definition shows that transformation is not limited to the technology, but also new ways of using integrated digital media supported as part of data-driven marketing.
