Content marketing

I see content marketing as one of the five key drivers of marketing as explained in this simple definition of digital marketing. It is the quality and type of content that is essential to the success of different digital media, messaging and experiences.

Joe Pulizzi, author of “Get Content, Get Customers” and founder of the Content Marketing Institute is hard to beat. He defines content marketing as:

“How a brand creates, delivers and governs original or curated content to attract and retain customers, positioning the brand as a credible expert and, ultimately, motivating a change in behaviour”

I define content marketing simply as

“Managing content as an asset to achieve marketing goals of reaching, converting and engaging target audiences”.

This visual, commonly shared at the time shows the need to get the balance right.

Success factors for content marketing include:

  • Agreeing a content marketing strategy
  • Dedicated resources to use content marketing for campaigns and always-on marketing (to create sufficient quality to get cut-through)
  • Metrics and KPIs for measuring content marketing effectiveness and ROI

Key content marketing activities are:

  • Defining your content marketing KPIs
  • Mapping content types to target customer personas
  • Managing a content marketing hub
  • Creating a budget for content distribution
  • Creating an editorial plan for types of content to share via the hub and social media
  • Defining guidelines for brand tone-of-voice for content consistency


Welcome to my personal site where I blog about the latest developments in digital business to help students, professionals or lecturers using my books in their studies or careers.

Visit my main Smart Insights Digital Marketing Strategy site to download planning templates, strategy guides and daily updates on the latest developments.

I also write about assistive technology to help others teaching the visually impaired as part of my volunteering work for charity AbilityNet.

My latest books

Full details on Amazon:

Digital Marketing: Strategy, Implementation and Practice
8th edition

Digital Marketing Excellence
6th edition

About Smart Insights

Dr Dave Chaffey is co-founder and Content Director of digital marketing advice site Smart Insights. We’re a publisher and learning platform that helps our 150,000 active members in over 100 countries plan, manage and optimize their digital marketing activities by applying the actionable advice in our planning templates, guides and interactive e-learning tools.

Free members can download our free templates and benchmark their digital capabilities.