Online competitor benchmarking is a structured analysis of the online services, capabilities and performance of an organisation within the areas of customer acquisition, conversion, retention and growth.
Quantitative benchmarking criteria give you hard figures you can compare your performance against that of competitors and seek to make improvements against. Examples include the popularity of your site and conversion rates to sale. Here you will be mainly accessing published data sources that you can compare your performance data from analytics against.
The Smart Insights RACE model provides a practical way of reviewing marketing effectiveness across the marketing funnel. Key measures to evaluate include:
- Reach – Website unique visitors, Viewable impressions on media sites
- Act – Key website outcomes for lead generation: Registrations and leads
- Convert – Sales – online or online-referred sales
- Engage – Customer satisfaction and ongoing engagement
See also competitor analysis.
Recommended Smart Insights resource