Impact of image blocking on Email response rates : DaveChaffey.com Internet Marketing
Personal tools
The DaveChaffey.com blog is powered by Dave Chaffey, a best-selling Internet marketing book author and specialist E-marketing trainer and E-marketing consultant.
You are viewing: Home Email Marketing Book Blog Impact of image blocking on Email response rates
Document Actions

Impact of image blocking on Email response rates

A great, simple case study that shows the importance of thinking about how your creative renders without images (the majority of readers to today block images). This retail study shows that including text in Email templates can have a dramatic impact.






Impact of image blocking on Email response rates

Email template in inbox with (bottom) and without text (top)

The before image at the top shows the standard approach for an image-only email sliced into different parts, but including using Alt attributes on the images to describe the offers and give reasons to click (best practice).

The after image following refinement and testing shows how implementing a tinted background with text can have a major impact. The new font sizes were:

  • Red-brown color box that measured 441 pixels by 400 pixels
  • “Limited Time Offer” (font size -- 49 pixels)
  • “Free Shipping” (57 pixels)
  • “Ends 10-31-07” (35 pixels)
  • “Start Now” button (18 pixels)
  • “Free Shipping available on orders over $99 to a single destination within the U.S.” (15 pixels)

According to Marketing Sherpa report the uplift in campaign results from switching to prominent text on a background colour was:

  • Deliverability 10.1% higher [a lot of spam used to be all image based so this can result in blocking - although care still has to be taken with large fonts which can also be a SPAM signal].
  • Open rate rose 28.6% [the text encourages opens to increase - i have seen other tests that show that large font sizes perform best]
  • Clickthrough rate jumped 83.4% [this is also helped by including all the department categories as text links at the base of the email - a smart move that all newsletters should also consider]
  • Revenue skyrocketed 379.3% [Average order value also increased - perhaps due to showing range of departments]

[My commentary]


Bookmark this page with any Bookmark manager

Please bookmark this article if you found it useful (just two clicks).




by Dave Chaffey last modified 31-03-2008

Please add your comments, experiences or link suggestions to inform me and other visitors to my site.

I've set it up to be quick, but you can't add true hyperlinks - just text.

Thanks, Dave Chaffey.

Nice one

Posted by Anonymous User at 10-04-2008
Very nice information you are providing here. I believe that it also depends upon products and we cannot put same color and size for every product or ads with text. So, best size also matter for Clickthrough rates.

Site implemented by Dave Chaffey using Zope and the Open Source CMS Plone. See a few Plone tips. Site Copyright Dave Chaffey. © 1997-2008.
Dave's main services: Internet marketing books, Internet marketing training & Internet marketing consulting

Web Analytics provided by: Omniture

Zope & Plone hosting by WebFaction

This site conforms to the following standards:

  • Section 508
  • WCAG
  • Valid XHTML
  • Valid CSS
  • Useable in any browser